Terms of Service
Axis CNC Routered Innovations Ltd
Last Updated: 12 March 2025
1. Scope of Services
Axis CNC Routered Innovations Ltd (“Axis,” “we,” “our,” or “us”) provides CNC router cutting, laser cutting, and general fabrication services. Our services are tailored to custom manufacturing, prototyping, and production runs. By engaging our services, you agree to comply with these Terms of Service.
2. Quotations & Pricing
2.1. All quotations are valid for 30 days unless otherwise stated.
2.2. Pricing is based on the information provided at the time of quoting. Any modifications to the design, material, or quantity may result in revised pricing.
2.3. Axis reserves the right to adjust pricing due to unforeseen material cost fluctuations or errors in the original quote.
3. Orders & Payment
3.1. Orders must be confirmed in writing or via an official purchase order.
3.2. A deposit may be required before production commences.
3.3. Payment terms will be outlined in the invoice. Late payments may incur interest or additional fees.
3.4. Axis retains ownership of all produced goods until full payment is received.
4. Materials & Tolerances
4.1. Customers must specify material requirements before production begins. If no specifications are provided, Axis will use standard materials at our discretion.
4.2. Machining tolerances will be ±5.0mm for general fabrication unless requested otherwise. However, for precision CNC machining, we typically achieve ±0.2mm.
4.3. Natural variations in material properties may affect final dimensions, surface finish, and overall appearance.
4.4.We are happy to cut customer-supplied materials as part of our services. However, please be aware of the following terms:
We will not charge for storage for the first month after the completion of the work.
After 1 month, we reserve the right to charge $10 per m² per business day for storage of any uncollected materials.
If the storage charges are not paid, we reserve the right to retain ownership of the materials after 2 months of non-payment.
Disposal fees may be charged, and you agree to pay these fees along with any outstanding balances.
5. Design Files, CAD Compatibility & Intellectual Property
5.1. Customers are responsible for ensuring that provided designs are accurate, complete, and free of errors.
5.2. Axis is not liable for defects resulting from incorrect or incomplete design files.
5.3. By submitting design files, you confirm that you have the legal right to manufacture the design. Axis is not responsible for any intellectual property disputes arising from customer-provided files.
5.4. Customers must ensure that submitted CAD files are in a compatible format. Axis is not responsible for discrepancies arising from differences between CAD software versions, file conversions, or translation errors.
5.5. Any required modifications to align with our production capabilities may incur additional costs and affect lead times.
6. File Confidentiality & Marketing Usage
6.1. Axis will maintain the confidentiality of all customer files and will not disclose them to third parties without prior consent, unless required by law.
6.2. Axis is granted permission to use photos and video snippets of cut items for marketing purposes, unless the customer expressly requests otherwise.
6.3. While we implement reasonable precautions to avoid posting identifiable features of customer projects, we cannot always guarantee that such features will not be visible. If you prefer not to have anything posted about a specific job, please let us know, and we will respect your request.
6.4. While we implement reasonable precautions, we cannot control the visibility of customer projects to others visiting our facility.
6.5. Axis is willing to sign a Non-Disclosure Agreement (NDA) upon request to ensure the confidentiality of sensitive information.
7. Production & Lead Times
7.1. Estimated lead times are provided on request at the time of order confirmation. Delays due to material shortages, machine maintenance, or other unforeseen circumstances will be communicated as soon as possible.
7.2. Rush orders may be available for an additional fee, subject to capacity.
8. Shipping & Delivery
8.1. Customers may arrange their own pickup or request shipping services.
8.2. Shipping costs are included in our quotes for customers that live outside of Hawke’s Bay. Local customers may arrange pickup or request a separate shipping quote.
8.3. Axis is not responsible for shipping delays caused by third-party carriers.
8.4. Customers are responsible for checking freighted items for damage as soon as practical after the freight arrives.
8.5. Any claims for freight damage must be reported to Axis within 24 hours of delivery. Your report must include clear images showing how the damage occurred, such as photos of the package before it is opened, visible forklift marks, or other relevant evidence.
9. Quality Control & Warranty
9.1. All parts are inspected before delivery to ensure they meet agreed-upon specifications.
9.2. Any claims for defective work must be submitted within 7 days of receiving the order.
9.3. Axis will, at its discretion, repair, replace, or refund defective parts if the issue is due to workmanship, or faulty materials supplied by us..
9.4. We do not offer warranties on customer-supplied materials.
10. Cancellations & Returns
10.1. Orders may be canceled before production begins, subject to any incurred costs.
10.2. Custom-manufactured items are non-refundable unless defective.
10.3. Returns or refunds will not be granted due to design errors or changes after production has started.
11. Limitation of Liability
11.1. Axis is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
11.2. Our total liability shall not exceed the total amount paid by the customer for the specific order in question.
12. Compliance with Legal Rights
12.1. Nothing in these Terms of Service is intended to override or limit any rights you have under applicable consumer protection laws, including but not limited to the Consumer Guarantees Act.
13. Amendments
13.1. Axis reserves the right to update these Terms of Service at any time. Any changes will be posted on our website.
14. Contact Information
If you have any questions regarding these Terms of Service, please contact us through our website, by email, or by phone. Our contact details are below.
Axis CNC Routered Innovations Ltd
58 Irongate Road East,
Hastings,
New Zealand.
06 8795034
sales@getroutered.com
http://www.axiscnc.co.nz