Terms of Service
Axis CNC Routered Innovations Ltd
Last Updated: 21 November 2025
1. Scope of Services
Axis CNC Routered Innovations Ltd (“Axis,” “we,” “our,” or “us”) provides CNC router cutting, laser cutting, engraving, etching, and general fabrication services. Our services are tailored to custom manufacturing, prototyping, and production runs. By engaging our services, you (“Client,” “Customer,” “you,” or “your”) agree to comply with and be bound by these Terms of Service. These Terms of Service are available on our website at axiscnc.co.nz The web version is the governing version.
2. Quotations & Pricing
2.1. All quotations are valid for 30 days unless otherwise stated.
2.2. Pricing is based on the information provided at the time of quoting. Any modifications to the design, material, or quantity may result in revised pricing.
2.3. Axis reserves the right to adjust pricing due to unforeseen material cost fluctuations or errors in the original quote.
2.4. Standard quotes are based on a three-week production timeframe. If the Client requires production to be completed sooner, they must notify Axis at the time the quote is requested. Axis will then provide an appropriate price. If such notice is not given and expedited production is later requested, a surcharge of up to 20% will apply.
2.5. In addition to any applicable urgent fee outlined in 2.4, jobs requested for starting on the same business day will incur a $200 surcharge, and jobs requested for starting on the following business day will incur a $100 surcharge. Axis may decline urgent requests at its discretion, including due to material availability, production capacity, or other operational constraints. Payment of a surcharge does not guarantee same-day or next-day completion; these timeframes are targets only.
2.6 Samples of custom work are charged at our full standard rate, but we may credit up to 50% of the charge if the batch proceeds under the following terms:
2.6.1 You must hold an active account with us, and your account must have a clean payment history.
2.6.2 The batch and sample must be discussed and agreed with us beforehand.
2.6.3 The batch order must proceed within 28 calendar days of sample completion, using the same design.
2.6.4 The sample cost will be credited to your account, and the total batch quantity will be reduced by one to reflect the sample you already have.
2.6.5 If the design changes in any way, or if the order does not proceed within 28 days, no credit will apply.
2.6.6 All sample credits are issued at our discretion.
3. Orders & Payment
3.1. Orders must be confirmed in writing or via an official purchase order.
3.2. A deposit may be required before production commences.
3.3. Payment terms will be outlined in the invoice. Late payments may incur interest or additional fees.
3.4. Axis retains ownership of all produced goods (including digital goods) until full payment is received.
4. Materials & Tolerances
4.1. Customers must specify material requirements before production begins. If no specifications are provided, Axis will use standard materials at our discretion.
4.2. Machining tolerances will be ±2.0mm for general fabrication unless requested otherwise. However, for precision CNC machining, we typically achieve ±0.2mm.
4.3. Natural variations in material properties may affect final dimensions, surface finish, and overall appearance.
4.4. Material thicknesses are nominal.
4.5. We are happy to cut customer-supplied materials as part of our services. However, please be aware of the following terms:
4.5.1. We may charge for storage of uncollected offcuts from 28 days after completion of the job.
4.5.2. After 28 days, we reserve the right to charge up to $10 +gst per m² or part thereof per business day for storage of any uncollected materials unless agreed in writing.
4.5.3. If the goods are not collected within 100 days after completion of the job, abandonment will be assumed and ownership of the materials will transfer to Axis.
4.5.4. Disposal fees may be charged, and you agree to pay these fees along with any outstanding balances.
5. Design Files, CAD Compatibility & Intellectual Property
5.1. Customers are responsible for ensuring that provided designs are accurate, complete, and free of errors.
5.2. Axis is not liable for defects resulting from incorrect or incomplete design files.
5.3. By submitting design files, you confirm that you have the legal right to manufacture the design. Axis is not responsible for any intellectual property disputes arising from customer-provided files.
5.4. Customers must ensure that submitted CAD files are in a compatible format. Axis is not responsible for discrepancies arising from differences between CAD software versions, file conversions, or translation errors. Accepted formats: .ai, .cdr, .dwg, .dxf, .eps, .pdf, .svg. Compressed folders are also accepted.
5.5. Files submitted via third-party links (e.g., Dropbox, SharePoint, etc.) will be deleted upon receipt due to security risks. No notification will be given. If you must submit files via this method, you must make prior arrangements with Axis.
5.6. Any required modifications to align with our production capabilities may incur additional costs and affect lead times.
5.7. When Axis produces drawings, CAD files, or artwork for a client, the following terms apply:
5.7.1. The Client must notify Axis in writing of any applicable legal, regulatory, or council requirements that may affect the design or manufacturing process prior to Axis commencing any drawings. Axis will not be responsible for delays, redesigns, or non-compliance arising from the Client’s failure to provide such information in advance.
5.7.2. All drawings, CAD files, and artwork created by Axis remain the sole property of Axis unless a written transfer of ownership is agreed upon prior to commencement of work.
5.7.3. The customer, and any third party acting on their behalf, may not reproduce, modify, or use Axis-produced drawings, CAD files, designs, or derivative works without express written permission from Axis. This includes instances where designs created by Axis are redrawn, altered, or adapted by another supplier. Any such unauthorized use will incur charges for file preparation and intellectual property at a rate of $250 +gst per hour (or part thereof), in addition to any other remedies available to Axis and you agree to accept these charges.
5.7.4. Customers are solely responsible for reviewing and confirming the accuracy, completeness, and suitability of any drawings produced by Axis. Axis accepts no liability for errors, omissions, or inaccuracies once drawings have been approved by the customer.
5.7.5. Drawings provided by Axis are supplied exclusively for the purpose of manufacturing with Axis unless otherwise agreed in writing.
5.7.6. Any requested amendments or revisions to Axis-produced drawings may incur additional charges and may affect project lead times.
5.7.7. Axis accepts no liability if drawings produced by Axis are rejected, delayed, or deemed non-compliant by any council, regulatory body, or other authority. Responsibility for ensuring drawings meet all applicable legal, safety, and regulatory requirements rests solely with the Client.
6. File Confidentiality & Marketing Usage
6.1. Axis will maintain the confidentiality of all customer files and will not disclose them to third parties without prior consent, unless required by law.
6.2. Axis is granted permission to use comments, photos, and video snippets of items for marketing purposes, unless the customer expressly requests otherwise.
6.3. While we implement reasonable precautions to avoid posting identifiable features of customer projects, we cannot always guarantee that such features will not be visible. If you prefer not to have anything posted about a specific job, please let us know, and we will respect your request.
6.4. While we implement reasonable precautions, we cannot control the visibility of customer projects to others visiting our facility.
6.5. Axis is willing to sign a Non-Disclosure Agreement (NDA) upon request to ensure the confidentiality of sensitive information. For your convenience, an NDA is available here. Please fill in your details and send it to us; we will complete our section, sign it, and return a copy to you.
7. Production & Lead Times
7.1. Estimated lead times are provided on request when an order is confirmed. These timeframes are indicative only. If delays occur due to material shortages, machine downtime, or other unforeseen issues, we will notify you as soon as reasonably possible.
7.2. Rush work may be available for an additional fee, depending on our production capacity. Refer to Sections 2.4 and 2.5 for full details of how rush fees are applied.
7.3. We’re happy to work to deadlines provided they allow sufficient production time. Deadlines must fall outside our standard three-week production window to be accepted.
7.4. As a general guide, standard jobs typically require 5–7 business days. Larger or more complex jobs generally require around 15 business days. Work involving outside contractors may take longer than these estimates. Project-based work is excluded from these general timeframes. A “project” refers to any job where the client has not supplied ready-to-cut drawings and we are required to carry out additional work such as measuring, drawing, design preparation, file creation, researching specifications, or interpreting incomplete information. These jobs involve non-production tasks and therefore do not fall under standard lead-time guidelines.
8. Shipping & Delivery
8.1. Customers may arrange their own pickup or request shipping services.
8.2. Shipping costs are included in our quotes for customers that live outside of Napier/Hastings area. Local customers may arrange pickup or request a separate shipping quote. If you don’t identify your location we will assume you are Hawke’s Bay Based.
8.3. Axis is not responsible for shipping delays caused by third-party carriers.
8.4. Customers are responsible for checking freighted items for damage as soon as practical after the freight arrives.
8.5. Any claims for freight damage or missing parts must be reported to Axis within 24 hours of delivery. Your report must include clear images showing how the damage occurred, such as photos of the package before it is opened, visible forklift marks, or other relevant evidence.
8.6. If parts are missing and our records confirm the claim, we will supply replacements as soon as reasonably practical, at no cost to you. If our records show the parts were correctly dispatched, we may still offer replacements; however, a small charge may apply to cover costs and freight.
8.7. All pickup orders must be collected within six months of completion. After this period, Axis reserves the right to dispose of the items at its discretion. Payment remains fully payable regardless of whether the items are collected or disposed of.
9. Quality Control & Warranty
9.1. All parts are inspected before delivery to ensure they meet agreed-upon specifications.
9.2. Any claims for defective work must be submitted within 7 days of receiving the order.
9.3. Axis will, at its discretion, repair, replace, or refund defective parts if the issue is due to workmanship, or faulty materials supplied by us.
9.4. We do not offer warranties on customer-supplied materials.
9.5. For contract-cutting services (custom parts, not purchased through our website), parts are supplied in a semi-finished state. This may require additional value-add work by the customer such as cleaning, sanding, laminating, assembly, or similar finishing tasks.
9.6. If you require Axis to carry out any of these additional tasks, you must inform us before we quote. Expectations around finished state should be clearly communicated up front to avoid misunderstandings, delays, or additional costs.
9.7. Our retail items (those purchased through our web store) are in a finished state and only require minimal work from our customer such as installation.
10. Cancellations & Returns
10.1. Orders may be canceled before production begins, subject to any incurred costs.
10.2. Custom-manufactured items are non-refundable unless defective. We reserve the right to replace the defective item or offer an account credit.
10.3. Once production has begun, all incurred costs and any cancellation-related costs will be charged to the client.
10.4. On cancellation, any partially completed items will be invoiced and shipped to the client (including shipping costs), unless the client notifies us in writing that they do not want the item returned. Client is liable for any completed works and agrees to pay all costs incurred.
10.5. Returns or refunds will not be granted due to design errors or changes after production has started.
10.6. Any returns of unused full sheets are at our discretion, and are subject to a 8% re-stock fee.
11. Website Content & Representation
11.1. All colours, sizes, images, and representations shown on the Axis website are indicative only. Variations may occur due to screen settings, lighting conditions, or other factors outside of Axis’s control.
11.2. All stated dimensions are nominal and may vary slightly in practice (e.g., a listed size of 2220 mm may measure 2223 mm in reality).
11.3. Customers should exercise their own discretion when relying on website information and are responsible for confirming that products and specifications meet their requirements prior to placing an order.
11.4. Axis accepts no liability for discrepancies between website representations and the final product.
11.5. All website content, including product details, specifications, and pricing, is subject to change without prior notice.
12. Limitation of Liability
12.1. To the fullest extent permitted by law, these limitations apply to all products, services, drawings, CAD files, artwork, designs, and any other deliverables provided by Axis.
12.2. Axis is not liable for indirect, incidental, special, or consequential damages (including but not limited to loss of profits, loss of opportunity, or delays) resulting from the use of our products or services.
12.3. Our total liability shall not exceed the total amount paid by the Client for the specific order in question.
12.4. Without limiting clause 5.7, Axis accepts no liability if any drawings, CAD files, or artwork produced by Axis are rejected, delayed, or deemed non-compliant by councils, regulatory bodies, or other authorities. Responsibility for compliance with all applicable requirements rests solely with the Client.
12.5. Axis will not be liable for delays, errors, or additional costs resulting from inaccurate, incomplete, or late information, specifications, or approvals provided by the Client, nor for delays or failures caused by events beyond Axis’s reasonable control (including supply shortages, equipment failure, or force majeure events).
13. Compliance with Legal Rights
13.1. Nothing in these Terms of Service is intended to override or limit any rights you have under applicable consumer protection laws, including but not limited to the Consumer Guarantees Act.
14. Amendments
14.1. Axis reserves the right to update these Terms of Service at any time. Any changes will be posted on this page of our website https://axiscnc.co.nz/about-axiscnc/terms-of-service/
14.2. Updated terms are effective immediately upon posting.
14.3. The terms in effect at the time you request a quote or place your order, are the terms that apply to your job, whichever happens last.
15. Contact Information
15.1 If you have any questions regarding these Terms of Service, please contact us through our website, by email, or by phone. Our contact details are below.
Axis CNC Routered Innovations Ltd
58 Irongate Road East,
Hastings,
New Zealand.
06 8795034
sales@getroutered.com
http://www.axiscnc.co.nz